Our Return Policy:RETURN POLICY
- Most item(s) may be returned within 30 days of purchase either at the store or online.
- Refund requires Order Confirmation Email. Your packing slip may not be used in order to complete a return.
- Returned items must be in the manufacturer’s saleable, like-new condition with the original packaging materials (including the bar code/UPC label), accessories, and instructions.Van Norman’s Jewelry & Gifts reserves the right to deny any return not meeting these guidelines.
- Items purchased at the store location and carried out may only be returned our store location in Kinder, LA. This excludes items purchased in store and shipped to home.
Refunds will be issued in the same form as the original payment except as noted below:
- If a gift receipt, online packing slip, or shipment confirmation email is presented for a return, the refund will be issued in the form of a merchandise card for use in-store.
- Any refunds for items returned 30 days after purchase (online or in store), will be issued as a merchandise card for use in-store.
Items non-eligible for returns or exchanges:
- Sale & Clearance Merchandise
- Holiday Decor Items are not eligible for return after the holiday (for example, Christmas decorations cannot be returned after Christmas)
- Personalized & Customized Merchandise
- Gift Card purchases
How to Return a Damaged Item:
- For in store returns: The original receipt will be needed along with the Store Manager’s approval. A merchandise credit to be used in store will be issued if approved
- For online returns: Please have your online order confirmation handy when contacting the store 337-738-4438
We are unable to accept returns on merchandise damaged by the customer